Have you ever found yourself aimlessly swiping through profiles you have nothing in common with? It seems like that happens far too easily these days!
But that’s where #Dating is different: We make every single swipe count by matching local people who share passions. Looking for a #hiking lover to go #camping with? Want a #long-term-relationship with an #easy-going #introvert? We’ve got you covered.
And while we’re connecting you to like-minded people, our focus is on empowering you to be yourself. How? By creating a safe and open space that celebrates diversity and inspires genuine connections through dating.
#Dating is completely free. Our mission is to create the freedom for people to date their own way. Do you think we should charge you for that? Nope, we don’t either.
However, if you’d like to boost your chances of getting a match and receiving more messages, you can purchase #Match Boost or buy a Wow to send message requests before you match.
To start using #Dating, log in to your #Dating profile. Then start swiping to find exciting matches:
Thousands of amazing people have already joined and are waiting to find someone just like you. You’d better get started!
Our hashtags are designed to help you find better matches:
Hashtags show your matches what you’re interested in. To add hashtags that describe yourself and appear in your profile:
Hashtags can be used to filter your search. To select hashtags you’re looking for in potential matches:
You can choose up to 10 hashtags to add to your profile. This shows your matches what you’re interested in and helps you to more easily be discovered by others.
When you are searching for hashtags you’re looking for in potential matches, you can choose up to 3.
You can choose up to 10 photos to add to your profile. Remember, you’re required to have at least 1 photo of yourself to keep your profile visible. For more info, check out our photo guidelines below.
You can adjust the range of profiles you want to see based on partner preferences, hashtags, age, or distance and choose to see international profiles.
Partner preferences
To change your partner preferences:
Hashtags
To search by hashtags:
Distance (in your country)
To change your distance preferences:
International profiles
To change your international profile preferences:
Age range
To change your age preferences:
Have fun swiping!
When you go to the Profile page, you’ll see options to update your profile. To view your profile the way others see it, tap on “Preview” in the top right corner. This brings you to the “Profile preview” page and shows how your profile appears to others.
To edit your profile, go to the Profile page. From here, you’ll be able to update your photos, view your dating location, change your hashtags and add details in “My info” to help others get to know you better. Change your hashtags by tapping on the “My hashtags” section and tapping on the hashtag you want to add or remove. View your profile the way others see it by tapping “Preview” in the top right corner.
To update your email address, go to the Profile page, tap on the gear icon, then tap “Account settings”. Tap on “Change email address”, enter the new email address you would like to use, then press “Submit”.
To update your first name, go to the Profile page, tap on the gear icon, then tap “Account settings”. Under “First name”, enter the name you would like to appear on your #Dating profile.
If your birthday is incorrect, you can update that by going to the Profile page, tapping on the gear icon, then tapping “Account settings”. Tap on the birthday that is currently listed to see the date picker, choose the correct birthday, and press “Set”.
To update your password, go to the Profile page, tap on the gear icon, then tap “Account settings”. Tap on “Change password”. For security reasons, you’ll be asked to enter your existing password. Then, enter your new password and press “Change password”.
To make your profile visible, you need to have at least one approved photo of yourself. Once you add this, your profile will be visible to others for swiping. For more tips, check out our photo guidelines below.
You can upload up to 10 photos to your profile. You can change or delete these photos anytime by going to the Profile page. Tap on the profile photo you want to edit, and select “Edit”. If you want to remove that photo, select “Delete”.
Note: You can only delete your photo as long as you have at least one other photo. Otherwise, your profile will no longer be visible to other users. To make your profile visible once again, upload a photo of yourself.
If your photo was not accepted by our system, it is most likely because the size of the photo you were trying to upload was too small or too large, or because the photo doesn’t meet our guidelines for #Dating.
Size guidelines
The minimum size for a photo is 320 x 320 pixels. The maximum image file size is 20 MB.
Photo guidelines
We work hard to create a space that allows all our #Daters to be their true selves. Our guidelines help ensure that all users have a safe and enjoyable experience. Your account may be flagged by our system if:
For info about our guidelines, please visit our #Dating Terms of Use.
At the moment, searching by location is not possible. Matches are created based on your device’s GPS location. But you can adjust the range of profiles you want to see:
You can also have even more fun by turning on international profiles so that you can see even more people:
To update your age, go to your #Dating profile page, tap on the gear icon, then tap “Account settings”. Tap on the birthday that is currently listed to see the date picker, choose the correct birthday, and press “Set”. The age listed on your #Dating profile will automatically update.
If your location is listed incorrectly, you can manually update it:
Quick tip: If this doesn’t work, try deleting your browser cache and history. When you refresh the location, you should see the right location. You can also try deleting the app and reinstalling it. Just be sure to give #Dating permission to use your location when prompted.
If that still doesn’t fix it, send a screenshot to our customer support team and let them know:
We can’t manually change your location, but we will do everything we can to help you fix it!
At the moment, you can only unsubscribe from push notifications. To do this:
You can deactivate your profile anytime to hide it from others. Your profile will no longer be shown, but you can still chat with your existing matches. You can return to your profile and reactivate it at any time.
To deactivate your profile
To reactivate your profile
To permanently delete your profile:
If you want to temporarily hide your profile instead of deleting it, you can also choose to deactivate your #Dating profile. This will allow you to keep all your existing matches and come back to your profile anytime.
Others will only be able to see what you’ve added to your profile, like:
They won’t be able to see:
You can see exactly what others see when you go to the “Edit profile” page and click on “Preview” in the top right corner.
We occasionally show you international profiles so that you can see even more people and have even more fun! You can customise or turn off this feature anytime.
Adjust your international profile settings
To see profiles from specific countries:
Turn off international profiles
If you prefer to stick with profiles in your country, you can deactivate this feature at any time:
A match is someone you swiped right on, who also swiped right on you, showing that you have similar preferences and interests! Getting a match on #Dating means you can start chatting, sending photos, and finding out if your match is right for you.
When you’re on the Match page and you like what you see, swipe right! You will only be able to see who liked your profile when you have a match. Otherwise, it’ll stay a mystery! You get a match when a user you swipe right on also swipes right. If you haven’t received any matches yet, don’t give up! Just keep swiping and liking profiles and you will get a match. Have fun swiping!
You can’t chat with someone until you’ve matched with them.
Once that happens, they’ll automatically be added to your list of chats! You’ll know there’s a new match when a red dot appears on the message icon. We’ll also send you a message if you’ve activated push or email notifications. In your chat, you can send messages and pictures. You can also use the three vertical dots to view a user’s profile again.
If you’d like to chat with someone before you’ve matched with them, you can send message requests with Wows.
Have fun chatting!
You will only be able to see who liked your profile when you have a match. Otherwise, it’ll stay a mystery!
You can unmatch with someone by opening your chat with that user and tapping on the 3 vertical dots beside the reply field and tap “Unmatch”. This will remove them from your chat list, and you’ll be removed from theirs. This action can’t be undone.
At the moment, it’s not possible to undo a swipe or to see the profiles you’ve swiped right or left on. We’re looking into making this a possibility in the future. In the meantime, please enjoy your other great matches!
The red dot means you’ve got a new match and messaging has been unlocked with one or more matches. Congratulations! The red dot also appears when you get new messages from existing matches. If you have a new match but haven’t begun chatting yet, the red dot will stay until the first message has been sent as a friendly reminder.
To delete a chat, you have to unmatch with someone. You can do this by opening your chat with that user and tapping on the 3 vertical dots beside the reply field and tap “Unmatch”. This will remove them from your chat list, and you’ll be removed from theirs. This action can’t be undone.
#Dating is about enhancing your life, not filling it with meaningless moments. We hope every swipe you make will be the first step in making a meaningful connection! To encourage more thoughtful swiping, we have set limits on the number of daily swipes. Once you’ve reached the daily limit, you’ll have to wait until the next day for your available amount of swipes to reset. But don’t worry – we’ll send you a notification when you’re clear to start swiping again so you’ll never miss a match!
If one, or even a few, of your matches disappeared, it’s probably because that user deleted their profile or ended the match.
Deleted/blocked users
When a user deletes their profile, or becomes blocked due to inappropriate behaviour, their chat will stay in your match list for 30 days but they won’t receive any new messages. After 30 days, the chat disappears.
Inactive chats
Chats are automatically deleted after 18 months of inactivity. If you have not sent or received a message in a chat with one of your matches for 18 months, this chat will be removed.
All matches have disappeared
If all of your matches have disappeared, try closing the app and opening it again, or logging out and logging in again:
If your matches are still not visible after that, please reach out to our customer support team and we’ll get the issue fixed as quickly as possible.
After you unmatch with someone, it’s not possible to recover the match or the chat. The same goes for the person you are matched with – if they end the match or delete their account, they won’t receive your messages anymore and the chat will automatically disappear after 30 days. If you want them to be removed from your match list before the 30 days are over, you can unmatch with them.
Our aim is to create a space that allows all our #Daters to be their true selves. If you feel that a user is behaving suspiciously, you can let us know using the 3 vertical dots on the chat or on a profile.
Chat page
If you’ve already had contact with the user, open your chat with that user. Tap on the 3 vertical dots beside the reply field and press “Report abuse”.
Match page
If you’re just swiping profiles, scroll down until you see “Is something wrong with this profile?” and tap on “Report this profile”.
If someone has used your photo or your info in their profile, please tell us about it with as many details as possible, including:
We’ll review the information as quickly as possible and take immediate action to solve the issue.
If a user has made you feel uncomfortable or something has happened on the app, you can report the user or send us a message letting us know what happened.
Report a profile
If you’re just swiping profiles, scroll down until you see “Is something wrong with this profile?” and tap on “Report this profile”. If you’ve already had contact with the user, open your chat with that user, tap on the 3 vertical dots beside the reply field and press “Report abuse”.
Message us
Your safety is our top priority! If there’s been an incident, please tell us about it with as many details as possible, including:
We’ll work as quickly as possible to address the situation. We always want you to feel safe and will do everything we can to help.
If you are in immediate danger or have been physically harmed or harassed, or you are concerned about the safety of another user, please contact your local law enforcement to report this and get help.
If there’s been a serious incident involving another #Dating user, please tell us about it with as many details as possible, including:
We’ll work as quickly as possible to address the situation. We always want you to feel safe and will do everything we can to help.
If you think someone else has accessed your account, we recommend that you update your password immediately.
Please reach out to our customer support team if you have any other questions. Your safety is our top priority!
Our top priority is the safety and wellbeing of all our #Daters. Here are a few general security tips to help keep you safe, so you can have a good time meeting people on #Dating:
For more tips, check out our 6 Tips for Safe Online Dating blog post. Above all, use your best judgment! If you don’t feel comfortable while you’re chatting with someone or on a date, you can always decide to end the conversation or date. That’s one way to date your way.
Play
Photo Duel is a fun new game where you can see profile pictures from all over the world! To play, go to the Play page to see two random profile pictures, answer fun questions such as “Who would you like to get coffee with?” and decide who wins! Your own profile photos will also be included in the game so that you can see how much other people love your photos too!
Have fun
Run out of daily swipes? Not many profiles in your area? Play Photo Duel for some extra fun!
Win duels
Get honest feedback about your profile photos and see how other people voted on your photos too by going to the Play page, then “My stats”. Want the best chance of winning your duel? Make sure your photos are in line with our guidelines.
Of course! If you don’t want to play Photo Duel or you don’t want your profile photos to be included in the game, you can opt out by tapping the settings icon at the top of the Photo Duel page or going directly to your account settings. There you’ll see a toggle where you can opt in or out of the game.
Your profile pictures that have you in them will be shown to other users in the Photo Duel game so that you can see how much other people love your photos and how many duels you win! Other users will only be able to see your profile photos. They won’t see your name, dating location, info or hashtags.
If you don’t want to play Photo Duel or you don’t want your profile photos to be included in the game, you can opt out by tapping the settings icon at the top of the Photo Duel page or going directly to your account settings. There you’ll see a toggle where you can opt in or out of the game.
Unlike on the Match page of #Dating, you cannot match or chat with people you see in Photo Duel. If you’d like to match and chat with people, go to the Match page instead.
You can’t chat with people you see in Photo Duel. If you’d like to match and chat with people, go to the Match page instead.
Match Boost helps you get seen by more people and increases your chances of getting matches and messages! When you purchase Match Boost, you unlock exclusive benefits that make dating easier and more fun: swipe rewind, message highlight, unlimited likes and priority profile.
Match Boost unlocks exclusive features to help you get more swipes, matches and messages:
Unlike on other subscription-based dating apps, Match Boost offers a one-time payment option for complete flexibility and control! Simply pay once to immediately unlock 1 week of Match Boost, which includes access to exclusive features to help you get more swipes, matches and messages.
Go to the Profile page, then tap “Get Premium”. Here you’ll have the option to purchase or renew your Match Boost.
Go to the Profile section, then click “My Match Boost”. Here you’ll see your current benefits, how long you have Match Boost for and whether you can already renew your Match Boost benefits!
Additionally, after purchasing Match Boost you will also receive an email with your payment information.
Here are the three most common reasons for failed payments:
If you purchase Match Boost and then decide to delete your account, no refund will be issued. Similarly, no refund will be issued if your account gets blocked because of inappropriate behaviour that goes against our Terms of Use.
If you feel you are entitled to a refund, please get in touch with us here.
Normally you can only chat after you’ve matched with someone… A Wow lets you send a message request to someone before you’ve matched with them!
You can purchase Wows to boost your chances of matching with people you like, grab their attention and stand out from the crowd. You can send 1 message per Wow.
Chatting with someone after you’ve matched with them is still free, with or without Wows.
Head to your Profile page and tap on “Chat before match”. There you can choose which Wow option suits you best!
Already have a few Wows but want to top up? You can do that any time in the exact same way described above.
Buying Wows unlocks the ability to send message requests to people you’re not yet matched with. On the Match page, you’ll see a green icon with a speech bubble on it that says “Wow”. Tap on it to write and send your message request to the person you’re interested in!
That person will be notified that you want to chat and match with them. They can then accept or decline your request. If they accept, you’ll be matched and you can find them in your chat list as usual.
The person you sent a message request to can accept or decline it. If they accept, you’ll be matched and you can start chatting as usual in your chat list! If they decline, they won’t appear in your chat list.
If you’ve received a message request from someone, you’ll see it in your chat list. Tap on it to check out the message.
Like what you see? Accept the message request to match and continue chatting as usual in your chat list! Not interested? You can decline the message and it will be removed from your chat list. They won’t be notified that you declined their request.
There’s no way to see the message requests you’ve sent. You’ll know if someone accepted your request because you’ll be matched and you’ll see them in your chat list! If they decline, they won’t appear in your chat list.
Bought Wows and want to know how many you have left? Head to your Profile page and tap on “Chat before match”. There you can see how many Wows you have left – and also buy more if you want to top up!